Candle Cocoon

*******See Announcements BEFORE ORDERING for pick up or shipping, please...... VITAL INFO. regular hours for contactless pickup and shipping only! - M-Sat 11:30am - 6pm. Order online for pick up or delivery orders. Sorry, no one can come into the store. Questions? 608-258-2558. 5728B Monona Dr. Monona Wi.

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  • Home
  • Home
  • Shop Here - Catalog
    • Candle Cocoon Fragrances
      • Scents - Individuals - All Sizes
      • Best Sellers and Sample Sets
      • Bulk Ordering Scents (1oz, 16oz, Gallon)
      • The Scent Descriptions
    • Candle Making Supplies
      • Candle Accessories
      • Candle Additives
      • Candle Containers and Lids
      • Candle Dye
      • Candle Kits
      • Candle Molds
      • Candle Packaging
      • Candle Wax
      • Candle Wicks
    • Soap, Home, Bath Body Making Supplies
      • Soap Making Accessories
      • Soap Additives, Butters, Oils
      • Soap Colorants
      • Soap, Bath, Body Making Kits
      • Melt and Pour Soap Base
      • Molds
      • Packaging
      • Salts
    • Candle Therapy - Help with Candle Issues!
    • NOT Candle Making! But it is - Just for Fun
      • Danish Iron
      • Freemover - Taper Candle Holders
      • Rotary Candle Holder
      • Swedish Wash Towel
      • This and That!
  • Announcements
  • Library
    • Articles
      • Scent Tester
    • Blog
    • Forum
    • IFRA
    • MSDS
    • Tax Exemption Certificates
    • YouTube
  • Gift Certificate
  • About Us
    • Site Help/Faq
    • Terms
    • Minimum Order
  • Sign in
  • Create an Account
Home › Site Help/FAQ

Site Help/FAQ

Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
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• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

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Phone 608-233-9290

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*****Highlighted Reviews******

I’m just sending this message too express my thanks and appreciation for candle cocoon great customer service and awesome product!
You guys have play a large part in the successful start to my candle business and I thank you! Your fragrance oil is the bomb and I look forward to
continuing my journey doing business with you in the future! Yours sincerely
David M.

________________________________

I just wanted to say that Candle Cocoon is amazing! They have the best fragrance oils and have shipped every order I have placed very quickly! They are consistent every time and have a very friendly staff. They will always be my go to company for candle supplies. Thank you guys for being awesome!  Ashley

________________________________

Thank you for your super fast shipping. I ordered CDN wicks and a sample of caramel fragrance oil. The oil smells amazing and very true. The wicks are new to me and are working very well. Thank you for making my first time shopping at your online store a wonderful experience. I am looking forward to purchasing more of your products! Michelle S

________________________________

I just want to say I absolutely love your fragrances! My favorite is vanilla or maybe it coconut macaroon oh no I know it’s white chocolate and raspberry truffles. I can’t decide I love them all. Lol Thank you for such professional service and amazing products. Thanks, Patrice

________________________________

Lyschel,

I hope that you and your family have a great start to 2020. It's not a secret that you have the finest oils out there, especially for the small and mid sized candle business. Thank you for that.

 I wanted to pass along my heartfelt thanks to you, for offering such a quality, non compromise product for the small candle people. It means the world to people in the craft. I hope that 2020 is a wonderful year,for your family, and for your business.Be well, and thank you for what you do. Ray


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