Terms of Service

Terms of Service

Last updated: 2/12/2026

Welcome to Candle Cocoon. By accessing or using our website, products, or services, you agree to the following Terms of Service. Please read them carefully. If you do not agree, you may not use our site or purchase our products.

 

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or products without express written permission.

 

2. Accuracy, Completeness, and Timeliness of Information

We make every effort to provide accurate product information, safety details, and usage guidelines. However, we are not responsible if information on this site is inaccurate, incomplete, or outdated.
All content is provided for general information only and should not be relied upon as the sole basis for decision‑making.

 

3. Products and Services

All products are subject to availability.
We reserve the right to:

  • Limit quantities
  • Discontinue products
  • Change formulations or suppliers
  • Update pricing at any time

Fragrance oils, essential oils, and other materials may vary slightly from batch to batch due to natural ingredient variations.

 

4. Safety and Usage

Candle Cocoon provides general usage guidelines, but it is the customer’s responsibility to:

  • Test all products in their specific applications
  • Follow IFRA guidelines
  • Review SDS and IFRA documentation
  • Ensure compliance with local regulations

We are not liable for misuse, improper testing, or failure to follow safety recommendations.

 

5. Documentation (SDS, IFRA, Allergen Statements)

We provide essential safety information online and full documentation upon request.
Some documents may not be publicly posted due to proprietary restrictions from manufacturers.
By purchasing from us, you acknowledge that:

  • You may need to request certain documents
  • Documentation may vary by supplier
  • You are responsible for verifying suitability for your intended use

 

6. Billing and Account Information

We reserve the right to refuse any order.
You agree to provide current, complete, and accurate purchase and account information.
Incorrect or incomplete information may result in delays or order cancellation.

 

7. Shipping and Delivery

Shipping times are estimates and not guarantees.
Once a package is handed to the carrier, delivery speed and tracking updates are outside our control.
Lost, delayed, or damaged shipments must be handled according to the carrier’s policies.

 

8. Returns and Refunds

Our refund and return policies are outlined on our Refund Policy page.
By purchasing from Candle Cocoon, you agree to those terms.

 

9. Third‑Party Tools and Links

We may provide access to third‑party tools or links.
We are not responsible for:

  • The content
  • The accuracy
  • The safety
  • The policies

…of any third‑party site.

Use of third‑party tools is at your own risk.

 

10. Intellectual Property

All content on this site — including text, images, graphics, product descriptions, and branding — is the property of Candle Cocoon and may not be used without permission.

 

11. Prohibited Uses

You may not use the site or its content:

  • For unlawful purposes
  • To violate regulations
  • To infringe on intellectual property
  • To harass, abuse, or harm others
  • To upload malicious code
  • To collect personal information without consent

Violations may result in termination of service.

 

12. Disclaimer of Warranties

We do not guarantee that:

  • The site will be uninterrupted
  • The information will be error‑free
  • The results will meet your expectations

All products are provided “as is” without warranties of any kind.

 

13. Limitation of Liability

Candle Cocoon is not liable for:

  • Injuries
  • Damages
  • Losses
  • Misuse of products
  • Failure to test
  • Failure to follow safety guidelines

Your use of our products is at your own risk.

 

14. Indemnification

You agree to indemnify and hold Candle Cocoon harmless from any claims arising from your use of our products or site.

 

15. Changes to Terms

We may update these Terms at any time.
Continued use of the site constitutes acceptance of the updated Terms.

 

16. Contact Information

Questions about the Terms of Service should be sent to:
customer@candlecocoon.com

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